At Friska Wellness, our mission is to deliver wholesome, nutritious, and freshly prepared meals that support your health goals. Each dish is thoughtfully curated with high-quality ingredients and made to order, ensuring you receive food that is both delicious and nourishing.

Because of the personalized and perishable nature of our offerings, we maintain a strict No Refund Policy on all purchases.

1. Customized and Perishable Products

Our meals, snacks, and juices are crafted fresh daily and customized to suit dietary preferences and wellness plans. Due to their perishable nature, we are unable to restock or reuse these items once they are prepared and dispatched. For this reason, all sales are final, and we do not provide refunds or exchanges.

2. Non-Refundable Scenarios

Please note that we are unable to process refunds in the following scenarios:

• Change of mind after placing the order

• Missed deliveries due to customer unavailability or incorrect/incomplete address

• Partial consumption or dissatisfaction based on personal preferences in taste, spice levels, or portion sizes

• Delayed deliveries resulting from unforeseen events such as weather conditions, public holidays, strikes, or traffic disruptions

• Cancellation requests made after the order has been confirmed, processed, or dispatched

3. Subscription Plans and Prepaid Packages

Friska Wellness offers subscription-based plans to help you stay consistent on your health journey. These plans are:

• Non-transferable

• Non-refundable once the payment is processed

• Not eligible for partial refunds if you choose to pause, skip, or cancel your subscription midway

We recommend reviewing your plan and ensuring you are available to receive deliveries before confirming your order.

4. Customer Satisfaction Matters

While we do not offer refunds, we are deeply committed to maintaining the highest standards in food safety, quality, and service. If you encounter any of the following issues, we encourage you to notify us within 24 hours of delivery:

• Food arrived spoiled, contaminated, or not up to our usual quality

• Significant packaging damage

• Missing or incorrect items in your delivery

Please reach out to us at [insert your customer support email or phone number] with your order details and photographs (if applicable), and our team will be happy to investigate and offer a suitable resolution such as replacement or a credit toward your next delivery.

5. Acknowledgment

By placing an order with Friska Wellness, you confirm that you have read, understood, and agreed to our No Refund Policy. We encourage all our clients to reach out before placing an order if they have any doubts or need clarification regarding meal plans, ingredients, delivery schedules, or dietary requirements.

Thank You

We truly appreciate your trust in Friska Wellness and your commitment to a healthier lifestyle. Our team works hard every day to ensure you receive food that fuels your body and mind, and we look forward to being part of your wellness journey.